Ask.com Toolbar

What is the Ask.com toolbar?
The Ask.com toolbar is a tremendously powerful and totally customisable toolbar that installs directly onto your Web browser. Its design allows you to:

• Search the Web with Ask.com directly from your browser
• Block annoying pop-ups automatically
• Save pages and searches, and access them from anywhere

The Ask.com toolbar is free to download and free to use.

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Will the Ask.com toolbar work with my Web browser?
The Ask.com toolbar will work only with Internet Explorer versions 5.5 and above.

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How do I "uninstall" the Ask.com toolbar?
You can easily uninstall the Ask.com toolbar using the instructions below:

1. Close all open Web browsers
2. From the "Start" menu in Windows, select "Control Panel"
3. Select "Add/Remove Programs"
4. Select "Ask.com Bar"
5. Click "Change/Remove"

Now just follow the simple instructions and the Ask.com toolbar will be uninstalled. Should you reopen your Web browser and still see the Ask.com toolbar, you may need to restart your computer for the uninstall process to be completed.

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To find out what version your Internet Explorer browser is, try this:
Go to the Help menu located at the top of your browser. Select "About Internet Explorer." A box will appear that tells you what version you have.
 
Note to AOL Users: The Ask.com toolbar is designed for use with standard Web browsers and currently will not function within AOL's software or its built-in Web browser. However, you can use the Ask.com toolbar on any supported browser (Internet Explorer 5.* or 6.*) you launch while you are connected to the Internet through AOL.
 
Note to CompuServe Users: The Ask.com toolbar is designed for use with Internet Explorer 5.5 and above and currently will not function with the browser supplied by CompuServe.

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What are the system requirements for installing the Ask.com toolbar?
The Ask.com toolbar is currently available for Window NT 4.0, Windows XP, and Windows 2000. The Ask.com toolbar software and cache require 1 MB of disk space on the disk drive containing your windows directory (usually the C: drive). If you are currently able to run a supported Web browser (IE 5.* or 6.*) on your computer, you should be able to install and run the Ask.com toolbar. In particular, your Web browser and the Ask.com toolbar require a 486 or newer, compatible processor, 16 MB of RAM, VGA display (SVGA is recommended), a mouse or similar pointing device, and Internet access.
 
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Does the Ask.com toolbar track where I go on the Internet?
No, the Ask.com toolbar does not monitor or report information about where you are travelling or what you do on Web sites.

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Is the Ask.com toolbar  "spyware"?
NO! The Ask.com toolbar does not collect any personal information and is completely "spyware"-free and "adware"-free. The Ask.com toolbar was specifically designed to provide a great user experience free of spyware, adware, direct marketing, data collection or other similar activities. In order to achieve that goal:

• The toolbar software DOES NOT collect personal information of any kind. No email address, registration or other information is required to use the product.
• The toolbar software DOES NOT monitor the websites visited by the end user, collect or in any manner report any information about what sites an end users visits (or any clickstream activity), nor does it monitor or scrape information when you are on other sites.
• The toolbar software DOES NOT serve or facilitate so-called "contextual advertising" or pop-up ads. Many applications are identified as spyware because they monitor end-user Internet usage and serve contextual pop-ups. The Ask.com toolbar does not engage in any such practices.

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How does the Highlight feature work?
The highlight feature easily allows you to locate your search terms on the search results page(s). Clicking the "Highlight" button will highlight all your search terms in yellow on the search results page. If you elect to keep the "Highlight" turned on, it will highlight those search terms on all web (HTML) pages whether they are accessed through the Ask.com Toolbar, your web browser, or other sources. The highlight feature is a toggle switch that may be turned "on" or "off" simply by clicking on it.
If you would like to highlight other terms on the web page, type the word(s) you would like highlighted in the search box (do not click the "Enter" key) and click the highlight button again; the new term will automatically be highlighted.

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What is PopSwatter?
PopSwatter is a feature of the Ask.com Toolbar that blocks unwanted pop-up windows that try to open automatically. For example:

• Pop-up and pop-under ads
• Windows that open when you leave a site
• Windows that open after a page loads
• Windows that open when you close your browser

PopSwatter will allow windows that open because you clicked to go there. For example:

• Links that open in new windows
• Pop-ups from any site that you add to your "Safe List". Use the Change Preferences option of the PopSwatter menu to update this list.

PopSwatter does not stop:

• Error windows
• Flash or DHTML windows within the browser
• Instant messaging windows
• Windows that open because of software or adware on your computer
  

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How do I know when a pop-up window has been blocked?
When a window is blocked, PopSwatter will play a sound. The number of Total Pop-Ups Blocked displayed at the top of the preference frame will also increase.

To turn off the sound, click the PopSwatter menu, the Sound tab in the left frame, and check the never option.

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Can I hide the Ask.com toolbar from my browser?
For Internet Explorer 5.5 or above, you can hide the Ask.com toolbar by doing the following:

1. Go to the "View" menu at the top of your browser.
2. Select "Toolbars"
3. Click "Ask.com" to hide; click again to unhide.

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How do I customise the Ask.com toolbar?
To customise the Ask.com toolbar, click on the "Ask.com" button to the far left of the toolbar. The drop-down menu that appears include the following customization option:

• Add/Remove Buttons: This option allows you to select the buttons that you would like to appear on your Ask.com toolbar.
• Change Order of Buttons: This option allows you to arrange the order in which your selected buttons are displayed on the Ask.com toolbar.
• Search Settings: This option takes you to the general setting tabs to customise the search experience on ask.co.uk.
• Clear History: This option allows you to remove all prior search terms from your Ask.com toolbar's history or "memory" (the pull-down of past search terms that appears when you begin typing a search that you've entered previously).
• Help: This option takes you to our Ask.com help directory.
• About: This option lets you know the current version of your toolbar.

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How do I move my Toolbar?
To move your Toolbar, simply click on the separator bar to the left of the Ask.com logo and drag the Toolbar to the desired location.

Please note that on Internet Explorer 6.0 that the toolbars are locked by default. In this case the separator icon will not appear, and the toolbars will be immobile, until you right click on the toolbars and uncheck "Lock the Toolbars".

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How do I add or modify buttons on the Ask.com toolbar?
Click the "Ask.com" button to the far left of your toolbar and select "Add/Remove Buttons". This will take you to the "customise your searchbar" page. Here you are able to select which buttons you wish to have displayed on your Ask.com toolbar.

Once you have selected the buttons that you would like to display on your Ask.com toolbar, click either "Finished" to save your changes, OR "Change Buttons Order" to change the order of the buttons on your toolbar.

Note: If you add more buttons than will fit across the Ask.com toolbar at one time, you can find the remaining buttons under the "More>>" button on the far right of the Ask.com toolbar. Clicking on this button will show you a list of the remaining buttons that will not fit within the Ask.com toolbar.

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How do I change the order of the Ask.com toolbar buttons?
Once you have selected the buttons that you would like to display on your Ask.com toolbar, click on the "Change Order of Buttons" button to reach the "button order" page. Here you are able to specify the order in which the buttons are displayed on the Ask.com toolbar.

Click a button name in the "button order" box and then click the up or down arrow buttons to move it up or down within the list of buttons. Buttons that you move to the top of this list will display immediately to the right of the Search box on the Ask.com toolbar.

To remove a button, click a button name and then click the "X" button to the right of the "button order" box.

When you have placed the buttons in the order which you would like them displayed, click "Finished", or click "Add More" to add more buttons to your toolbar, or click "Edit My Buttons" to edit the My Buttons.

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The Ask.com toolbar says, "Retrieving buttons from Ask.com..."
In some cases, this will happen when you first launch your browser. Retrieving buttons should not last more than 10 seconds. If it takes longer than 10 seconds, you might not be connected to the Internet. You must first connect to the Internet using a network login or ISP account.

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I installed the Ask.com toolbar, but it does not appear.  Why?
The Ask.com toolbar may be hidden. For Internet Explorer 5.5 or above, do the following to unhide the Ask.com toolbar:

1. Go to the "View" menu at the top of your browser
2. Select "Toolbars"
3. Click "Ask.com" to unhide the Ask.com toolbar

Microsoft has reported a significant bug with versions of Internet Explorer between 5.0.0.0 and 5.00.2919.0. If your Internet Explorer version number is within this range and your computer's operating system is Windows NT or Windows 2000, you should upgrade to the latest version of Internet Explorer. The bug in these versions may prevent you from successfully using the Ask.com toolbar.

To find out what version of Internet Explorer you have, go to the Help menu located at the top of your browser. Select "About Internet Explorer." A box will appear that tells you what version you have.

If at some point you uninstalled the Ask.com toolbar, and you are using a Microsoft browser, you may experience difficulty seeing it right away if you attempt to re-install it. The easiest way to make the Ask.com toolbar reappear is to close and restart your Web browser.

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I just upgraded to IE 6.0, and my Toolbar disappeared.
Try downloading the Ask.com Toolbar again:

1. In IE, click on the "Tools" menu and choose "Internet Options."
2. Click the "Advanced" tab.
3. In the "Browsing" section, make sure "Enable third-party browser extensions" is selected.
4. Close all IE windows and restart.
5. Reinstall Toolbar at http://toolbar.uk.ask.com.

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The Ask.com toolbar was on my Internet Explorer browser but now it's gone. What happened?
On certain occasions when using Internet Explorer 5.5, you might notice the Ask.com toolbar is not visible when you re-launch the browser. If this happens, do the following:

1. Go to the "View" menu at the top of your browser
2. Select "Toolbars"
3. Click "Ask.com" to restore the Ask.com toolbar on your browser.

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My browser says that I do not have the system requirements to install the Ask.com toolbar.
In order to use the Ask.com toolbar, your operating system must be Windows NT, Windows XP, or Windows 2000.

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My browser says "user certificate invalid" when I attempt to download the Ask.com toolbar.
You need to update your Internet Explorer browser to a more recent version. Click here to download the most recent version.
 
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Internet Explorer says "current security setting prohibit running" when downloading the Ask.com toolbar.
You need to change your security setting to Medium in order to successfully download using Internet Explorer. Follow the instructions below to change your security settings.

Internet Explorer 5.5:

1. Go to the "Tools" menu at the top of your browser
2. Select "Internet Options"
3. Go to the "Security" tab and choose "Medium" security and then click "OK"

Internet Explorer 6.0:

1. Go to the "Tools" menu at the top of your browser
2. Select "Internet Options"
3. Go to the "Security" tab and click the "Custom Level" button, then choose "Medium Safety" under "Software channel permissions" and click "OK"

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I've tried several times to install the Ask.com Toolbar, but it still fails. What should I do?
Have you checked to see if your problem is addressed by any of the others listed on this FAQ? If your installation problem is not addressed by this FAQ, please send an email detailing the problem to askuk@mailca.custhelp.com.

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How do I report a problem?
To report a problem with your Toolbar, please send an email detailing the problem to askuk@mailca.custhelp.com. Be sure to include your Operating system (e.g., Windows2000) and browser version (e.g., Internet Explorer 5.50) to help us better serve you.

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