How do I add or remove buttons?
To add or remove buttons, click on the Virgin Radio logo and select "Add & Remove buttons" from the Toolbar Menu. This will open a secondary drop-down list with all the available Toolbar buttons. You can turn the buttons "on" or "off" by clicking on the item in the menu. A check mark to the left of the icons indicates which items are turned "on."

How does the Highlight feature work?
The highlight feature easily allows you to locate your search terms on the search results page(s). Clicking the "Highlight" button will highlight all your search terms in different colors (up to 5) on the search results page. If you elect to keep the "Highlight" turned on, it will highlight those search terms on all web (HTML) pages whether they are accessed through the Virgin Radio Toolbar, your web browser, or other sources. The highlight feature is a toggle switch that may be turned "on" or "off" simply by clicking on it.
If you would like to highlight other terms on the web page, type the word(s) you would like highlighted in the search box (do not click the "Enter" key) and click anywhere on the web page; the new term will automatically be highlighted.
Note: In order to make web pages easier to scan for important keywords, the following terms will not appear highlighted unless they are entered in the Toolbar search box as single keyword queries or appear in a "phrase" that has been entered into the Toolbar search box using quotes (""): a, and, as, at, I, an, in, is, of, or, the, to.

How do I shrink the button size?
To shrink the size of your Toolbar buttons, click the Virgin Radio logo and select the "Show button text" option. This option allows you to reduce the size of your Toolbar buttons by removing the description text and changing each button into an icon. By reducing button size, you'll be able to view more buttons on your Toolbar at one time.

How do I move my Toolbar?
To move your Toolbar, simply click on the separator bar to the left of the Virgin Radio logo and drag the Toolbar to the desired location.

Please note that on Internet Explorer 6.0 that the toolbars are locked by default. In this case the separator icon will not appear, and the toolbars will be immobile, until you right click on the toolbars and uncheck "Lock the Toolbars".

How do I use the popup blocker?
The 'Popup blocker' will automatically prevent any popups appearing on your computer screen; by default it is in the 'on' (raised) position. To allow popups, click the button. This will turn the Popup blocker to the off (indented) position. You can customize the way this button works by going to the 'Settings' section in the Virgin Radio Menu (or clicking the "Settings" button, which is the last button on the toolbar).

You can see whether the popup blocker is on by noting that the button is depressed. Additionally, when popups are blocked, the button color will change to red.

I have allowed popups to appear for a site – why are they still being blocked?
Not every popup on a site is necessarily owned by that site. If the 'allowed' site displays popups from 3^rd parties (ie. popups owned by someone else), those popups will continue to be blocked when the popup blocker is 'on'. To ensure you see ALL popups on a given site (whether they are owned by the site itself, OR by a 3^rd party), turn the popup blocker 'off'.

Why have the features on my Toolbar changed suddenly?
Periodically, Virgin Radio will automatically upgrade the toolbar to include the latest new search technology and features. Occasionally this may mean older or less-popular features are removed to make way for the new features our users have asked for.

The Radio player does not appear?
If the radio player isn't appearing it could be due to another toolbar pop up blocker stopping the player from appearing. Either allow pop ups to appear from the Virgin site if the option is available, or turn off pop up blocker in the other toolbar, and turn on the pop up blocker in the Virgin Toolbar.

What is Settings?
Settings allows you to update your default Town/City name, stored stock tickers and Popup Blocker options. For your privacy, data is stored on your local hard drive - not on Ask Jeeves servers.

How do I add/remove buttons?
To add or remove buttons click on the Virgin Radio logo and select "Add & Remove buttons" from the Toolbar Menu. This will open a secondary drop-down list with all the available Toolbar buttons. You can turn the buttons "on" or "off" by clicking on the item in the menu. A check mark to the left of the icons indicates which items are turned "on."

What is Toolbar button format?
You can choose to change the button format on your Toolbar from a "raised" look to a "flat" look. Just select "Toolbar button format" from your Toolbar menu and click "flat" or "raised."

I've installed the Virgin Radio Toolbar, but I can't find it. Where is it?
If you do not see your Toolbar click the "View" button on your browser, select "Toolbars" and click on the Virgin Radio Bar option.

If you are running an earlier version of IE 5.0 (without service packs), your Virgin Radio Toolbar may be listed in the "Toolbars" menu as "Radio" (if there are two "Radio" options, please click on the second option).

After I have installed my Virgin Radio Toolbar, my other Toolbar has disappeared. How can I get it back?
You can view more than one Toolbar at a time and neither Toolbar will interfere with the other. To activate your other Toolbar click the "View" button on your browser, select "Toolbars" and click on the name of the Toolbar you are no longer seeing.

Since installing the Virgin Radio Toolbar, my browser has begun to randomly crash. What's happening?
If you are experiencing browser problems, please try upgrading to the latest IE browser. The other possibility is that you have another 3^rd party browser plug-in that when combined with the Toolbar is causing your browser to randomly crash. If you want to continue using the Toolbar, please uninstall the other browser plug-in.

How can I find out when a new version is available?
For your convenience, the Virgin Radio Toolbar is dynamically upgradeable. This means that instead of you having to download a new version of the Virgin Radio Toolbar whenever additional features or functionality are made available, these features will be automatically added as non-active options to your Toolbar.

When I try to install the Virgin Radio Toolbar on WindowsNT or Windows2000, it fails. What's happening?
If you're using WindowsNT or Windows2000, check that you have the Administrative privileges required to install applications. If you are unsure of the status of your system privileges, check with your system administrator.

I've tried several times to install the Virgin Radio Toolbar, but it still fails. What should I do?
Have you checked to see if your problem is addressed by any of the others listed on this FAQ? If your installation problem is not addressed by this FAQ, please send an email detailing the problem to VirginRadioSupport@askjeeves.co.uk.

Why do I get a Security Warning that asks me if I want to install and run the Virgin Radio Toolbar?
The security settings on your computer are set so that you are prompted before installing any program. The dialog box is asking you to confirm that you want to install the Virgin Radio Toolbar; click "Yes."

Why do I get an ActiveX error message when I try to install the Virgin Radio Toolbar?
You probably have your Internet security settings on High. This setting will prevent ActiveX controls from running. In order to install the Virgin Radio Toolbar, you must have ActiveX controls enabled. In order to do this:

1. Click the Tools menu on your browser
2. Go to Internet Options and click on the Security Tab
3. Click the Internet icon in the window
4. If you see that your security setting is already Medium, skip to step 8 below
5. If you see a sliding bar, move it to Medium
6. If you see Custom setting information, click on the Default Level button and then move the slider to Medium
7. Click OK
8. Install the Virgin Radio Toolbar again

How do I uninstall the Virgin Radio Toolbar?
To uninstall your Toolbar, open the Toolbar Menu by clicking on the "Virgin Radio" logo and select "Toolbar Uninstall."

What are the system requirements to run the Virgin Radio Toolbar?

Minimum system requirements to download the Virgin Radio Toolbar:
Windows 98/NT/2000/ME/XP
Internet Explorer 5.0 or higher

When will the Virgin Radio Toolbar be available for other browsers (eg Netscape, Firefox, or AOL), or other operating systems (eg Mac or Linux)?
While the Virgin Radio Toolbar isn't currently available for other browsers or operating systems, we are always working to make the Virgin Radio Toolbar even better. Continue to visit this site often for more information.

Does the Virgin Radio Toolbar track the web sites that I visit?
No. The Virgin Radio Toolbar does not track the web sites that you visit. The only information that we are concerned about is the popularity of the Toolbar and of the different Toolbar features, e.g. how many people use each of the Toolbar features. This information is sent back to Ask Jeeves and stored in the AGGREGATE for all Toolbar users together. We use this information to determine how useful the Toolbar is to our users, in order to better serve you.

How do I report a problem?
To report a problem with your Toolbar, please send an email detailing the problem to VirginRadioSupport@askjeeves.co.uk. Be sure to include your Operating system (e.g., Windows2000) and browser version (e.g., Internet Explorer 5.00) to help us better serve you.